Navigating Legal Pathways
We help you understand your rights and guide you through the legal landscape.
Our aim is to empower you with resources and knowledge, making legal support accessible and clear for everyone.
Understanding Our Terms of Service
This section highlights the essential points of our Terms of Service, designed to help you understand your rights and responsibilities. We believe clarity is crucial, especially when navigating legal matters. Please read through these key areas: your obligations, our responsibilities, and how we protect your information. For a deeper dive, feel free to explore each section in detail.
Supporting Your Journey
Understanding Your Responsibilities With Us
We’re excited to work with you as you navigate the legal landscape. When you engage with our services, there are some important responsibilities to keep in mind. First and foremost, we encourage openness and honesty; sharing your story helps us support you better. Remember, confidentiality is key—your personal information is safe with us. We ask that you respect the time and expertise of our team, as it allows us to devote our best efforts to your needs.
As we guide you through this process, take advantage of the resources available to you, including our FAQs and booking system. If you ever feel uncertain about anything, please don’t hesitate to reach out. Our mission is to empower you and ensure clarity at every step. Together, we can work towards a better understanding of your legal rights and options, making sure you feel heard and supported throughout.
Your Legal Ally
Our Guidelines
Transparent and fair practices guide our work in legal support.
Terms of Service
Last updated: January 2025
- 1. About Compassion Legal Support Services (CLSS)
Compassion Legal Support Services (CLSS) provides legal system navigation and non-legal support to individuals and communities. We are not a law firm and do not provide legal advice. Instead, we empower clients by helping them understand legal processes, prepare for appointments or hearings, organise documents, and access community and professional referrals.
Our services are culturally safe, trauma-informed, and designed to make the legal system more accessible and less intimidating.
- 2. Scope of Services
By engaging CLSS, you understand and agree that our support may include:
- Legal system navigation and education.
- Assistance with preparing documents.
- Guidance on what to expect at court, mediation, or tribunals.
- Accompaniment to legal or community appointments (Legal Companion service).
- Referrals to qualified legal, financial, or social service professionals.
- Community workshops, training sessions, and information resources.
We do not provide legal advice or representation. Where legal advice is required, we will assist with appropriate referrals.
- 3. Client Responsibilities
To ensure we can support you effectively, clients agree to:
- Provide accurate and honest information regarding their situation.
- Respect appointment times, communication channels, and agreed timelines.
- Acknowledge that CLSS cannot provide legal advice or represent them in court.
- Inform CLSS of any accessibility needs, including language or cultural support requirements.
- 4. Fees and Payments
- Initial consultation (15–20 minutes): Free.
- One-on-one coaching or document preparation: $100–$150 per hour (sliding scale).
- Legal Companion service: $200–$800 per day (by quote).
- Workshops / presentations / panels: $40 per person, per hour.
- Custom services: Available by separate quote.
All fees will be confirmed in writing before services begin. Payment is required prior to delivery of services, unless otherwise agreed. Accepted payment methods include Bank Transfer and PayID.
- 5. Cancellations & Refunds
- Clients must provide at least 24 hours’ notice for cancellations.
- Cancellations made within 24 hours of a scheduled session may incur a fee.
- Refunds (where applicable) will be processed within 5–10 business days.
- 6. Confidentiality & Privacy
CLSS is committed to protecting your privacy. All personal and case information shared with us will remain confidential, except where disclosure is required by law (e.g., risk of harm, court order, or mandatory reporting obligations).
For more information, please review our Privacy Policy.
- 7. Disclaimer
CLSS is not a law firm. We do not provide legal advice, legal representation, or act as a substitute for a qualified lawyer. Our role is to support clients in navigating the legal system, improving their understanding, and accessing appropriate professional services.
By engaging our services, you acknowledge and accept this limitation.
- 8. Limitation of Liability
CLSS will make every effort to provide accurate information and support. However, we are not responsible for:
- Outcomes of legal proceedings or decisions made by courts, tribunals, or third parties.
- Actions taken (or not taken) by clients based on our guidance.
- Losses or damages arising from reliance on our services.
- 9. Contact Us
- For questions or concerns about these Terms of Service, please contact us:
📍 Address: Art Work Spaces,
36 Abbott Street,
Cairns, QLD 4870, Australia
📧 Email: info@compassionlegal.com.au
📞 Phone: +61 742 816 333